Shipping policy

Effective Date: [Insert Date]

At Lava & Velvet, we are committed to delivering every order with the same care and attention that goes into crafting our products. Each order is carefully inspected, securely packaged, and prepared to help ensure it reaches you in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

All orders are subject to verification and acceptance before dispatch.

Orders are generally processed within 1–3 business days, unless otherwise stated on the product page or communicated during checkout.

Please note that processing time is separate from shipping or delivery time.

Orders placed on weekends, public holidays, or outside normal business hours may begin processing on the next business day.

During festivals, promotional campaigns, product launches, or periods of high demand, processing times may be longer. If significant delays occur, we will make reasonable efforts to keep you informed.

2. Shipping Locations

We currently ship across India.

If international shipping becomes available, the applicable countries, shipping charges, estimated delivery timelines, customs requirements, and any additional terms will be published on our website.

3. Delivery Estimates

Estimated delivery timelines vary depending on your location, courier network, and other operational factors.

Typical delivery estimates are:

  • Metro cities: 2–5 business days
  • Other cities and towns: 3–7 business days
  • Remote or difficult-to-service locations: Delivery may require additional time.

Delivery estimates are provided for convenience and should not be considered guaranteed delivery commitments.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.

From time to time, Lava & Velvet may offer free shipping promotions, which will be subject to the terms specified at the time of the offer.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with available tracking details through your registered email address, mobile number, or other communication channels.

Tracking updates are provided by the respective courier partner and may occasionally take time to reflect after dispatch.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times depending on their service policies.

If delivery cannot be completed because:

  • the recipient is unavailable,
  • the delivery address is incorrect or incomplete,
  • contact details are inaccurate,
  • delivery is refused,

the package may be returned to us.

Additional shipping charges may apply if re-dispatch is requested.

7. Customer Responsibility

Customers are responsible for providing accurate:

  • Name
  • Delivery address
  • Landmark (where applicable)
  • Contact number
  • Email address

Lava & Velvet shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend:

  • Taking clear photographs of the unopened package.
  • Taking photographs after opening the package if damage is discovered.
  • Contacting our customer support within 48 hours of delivery.

Damage reported after this period may not be eligible for review, except where required under applicable law.

Further information regarding replacements or refunds is available in our Return and Refund Policy.

9. Lost Shipments

If your tracking information shows no meaningful movement for an extended period or your shipment appears to be lost, please contact our customer support.

We will work with the courier partner to investigate the shipment and, where appropriate, provide a suitable resolution in accordance with our policies.

Investigation timelines may vary depending on the courier partner.

10. Delays Beyond Our Control

While we make every reasonable effort to dispatch and deliver orders promptly, certain circumstances may result in delays beyond our reasonable control.

These may include, but are not limited to:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Transport disruptions
  • Government restrictions
  • Strikes
  • Civil disturbances
  • Technical failures
  • Courier operational delays

In such situations, we appreciate your patience and understanding while we work with our delivery partners to complete your order as quickly as reasonably possible.

11. Bulk, Corporate & Custom Orders

Delivery timelines for corporate, wholesale, event, wedding, personalised, or customised orders may differ from standard retail orders.

Estimated production and dispatch schedules will be communicated during the quotation or order confirmation process.

Production begins only after final approval of applicable specifications and any required advance payment.

12. Split Shipments

Where an order contains multiple products or items with different availability, Lava & Velvet reserves the right to dispatch the order in multiple shipments.

Customers will not be charged additional shipping fees solely because an order is shipped in multiple consignments due to operational requirements.

13. Failed Deliveries & Returned Shipments

Orders returned to us because of:

  • incorrect delivery information,
  • repeated failed delivery attempts,
  • refusal to accept delivery,
  • failure to collect the shipment,

may require additional shipping charges before re-dispatch.

If a refund is approved for such an order, original shipping charges and any non-recoverable courier costs may be deducted where legally permissible and clearly communicated.

14. Ownership & Risk

Ownership of the product transfers to the customer upon successful delivery.

The risk of loss or damage generally passes to the customer once the shipment has been delivered to the delivery address provided during checkout, except where applicable law provides otherwise.

15. Policy Updates

We may revise this Shipping Policy from time to time to reflect changes in our operations, courier partnerships, legal requirements, or business practices.

Any updates will become effective upon publication on our website unless otherwise stated.

16. Contact Us

If you have any questions regarding shipping, delivery, tracking, or dispatch, please contact our customer support using the contact details provided on our website.

We will make reasonable efforts to assist you promptly and keep you informed throughout the process.